1. Introduction

GRIDMODE (“we”, “us”, “our”) operates www.gridmodebd.com and is committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy explains what information we collect, how we use it, how we share and protect it, and the rights you may have regarding your personal information when you visit our website, place an order, contact us, or use our services.

By accessing or using www.gridmodebd.com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Policy, please do not use our website or services.

2. Information We Collect

We collect information that you provide directly to us when you place an order, contact us, submit a review, or request a return or exchange.

Information You Provide

Depending on how you interact with GRIDMODE, we may collect:

• Full name;
• Phone number;
• Delivery/shipping address;
• Email address, if you choose to provide one;
• Order ID and order details;
• Product, size, color, and variant information;
• Payment transaction details related to advance delivery charges;
• Information submitted through return or exchange requests;
• Product reviews, ratings, comments, and photographs you voluntarily submit;
• Messages and other information you provide when contacting us through our website, Facebook Page, email, or other available communication channels.

Payment Information

For advance delivery-charge payments, we may collect information necessary to verify your payment, such as:

• Transaction ID;
• Payment amount;
• Sending phone number, where applicable;
• Bank transaction reference, where applicable.

We do not ask for or store your mobile banking PIN, password, OTP, or login credentials.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Pages visited;
• General browsing behavior;
• Website interaction and performance information.

This information may be collected through cookies, analytics tools, security tools, or other technologies used to operate and improve our website.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To receive, verify, process, and fulfill your orders;
• To arrange delivery of your products;
• To contact you regarding your order or delivery;
• To verify advance delivery-charge payments;
• To process return and exchange requests;
• To provide customer service and support;
• To respond to questions, complaints, and other communications;
• To detect, prevent, and investigate fraudulent or unauthorized activities;
• To maintain accurate order and transaction records;
• To improve our website, products, services, and customer experience;
• To comply with applicable laws and legal requirements.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

If GRIDMODE introduces promotional or marketing communications in the future, such communications will be handled in accordance with applicable law and appropriate consent or opt-out requirements.

4. Payment Information

GRIDMODE currently accepts advance delivery-charge payments through:

• bKash
• Nagad
• Rocket
• Bank Account

The applicable delivery charge must be paid in advance when placing an order.

The product price is payable through Cash on Delivery (COD), meaning the customer pays the product price to the courier upon delivery.

For payment verification, GRIDMODE may retain relevant transaction information associated with an order, including transaction IDs, payment references, payment amounts, and other information reasonably necessary to confirm the payment.

GRIDMODE does not collect or store:

• bKash PIN;
• Nagad PIN;
• Rocket PIN;
• Bank password;
• Mobile banking password;
• OTP;
• Login credentials.

Customers should never share their PIN, password, OTP, or other confidential payment credentials with GRIDMODE or anyone claiming to represent GRIDMODE.

Payment information may be used for payment verification, order processing, refund processing, record-keeping, customer support, fraud prevention, and compliance with applicable law.

5. Sharing of Information

GRIDMODE does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share necessary information with trusted service providers, delivery partners, and other third parties only when reasonably necessary to operate our business and provide services to you.

Courier and Delivery Partners

GRIDMODE may use different courier and delivery services depending on delivery location, availability, service requirements, and operational circumstances.

Our courier partners may include:

• Pathao
• Steadfast
• REDX
• Sundarban Courier
• SA Paribahan
• eCourier
• Paperfly

To facilitate delivery, we may provide the relevant courier partner with information such as:

• Customer name;
• Phone number;
• Delivery address;
• Order details;
• Product information;
• Other information reasonably necessary to complete the delivery.

The courier used for an order may vary. GRIDMODE does not guarantee that a specific courier will be used for every order.

Payment Services

Where necessary, relevant transaction information may be used to verify advance payments made through bKash, Nagad, Rocket, or bank transfer.

We do not share your PIN, password, OTP, or login credentials with courier partners or other third parties.

Website and Technology Service Providers

We may use third-party providers for services necessary to operate our website and business, including website hosting, database management, security, analytics, communication, email, payment verification, and other technical services.

Such providers may process personal information only to the extent reasonably necessary to provide their services.

Legal and Government Authorities

We may disclose your personal information when required by applicable law, court order, legal process, or a lawful request from a competent government or law-enforcement authority.

We may also disclose information where we reasonably believe disclosure is necessary to protect the rights, property, or safety of GRIDMODE, our customers, employees, or other individuals.

6. Product Reviews and Public Content

If you voluntarily submit a product review, rating, comment, photograph, or other content, some or all of that content may be displayed publicly on the relevant product page or other areas of our website.

Your review may include information such as your name, rating, written comment, and photographs you choose to upload.

Please do not include personal, confidential, or sensitive information in a review or photograph that you do not want to be publicly visible.

GRIDMODE may use submitted reviews and related content for product presentation, customer feedback, website improvement, and related business purposes.

If you wish to request correction or removal of content you have submitted, you may contact us through our official communication channel.

7. Cookies and Similar Technologies

Our website may use cookies, browser storage, and similar technologies to support website functionality and improve your browsing experience.

These technologies may be used for purposes including:

• Maintaining shopping cart functionality;
• Remembering certain preferences;
• Improving website performance;
• Understanding website traffic and usage;
• Supporting website security;
• Improving the functionality and user experience of our website.

You may control or disable cookies through your browser settings. However, disabling certain cookies or browser storage technologies may affect some features of the website.

8. Where We Store Your Data

Your personal information may be stored and processed through third-party hosting, cloud, database, security, analytics, and other technical infrastructure used to operate the GRIDMODE website.

Depending on the service providers and infrastructure used, your information may be processed or stored on servers located inside or outside Bangladesh.

We take reasonable steps to ensure that third-party service providers handling personal information maintain appropriate technical and organizational safeguards.

9. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business and legal purposes, including:

• Processing and maintaining order records;
• Maintaining payment and transaction records;
• Providing customer support;
• Processing returns and exchanges;
• Resolving complaints and disputes;
• Meeting accounting, tax, legal, and regulatory requirements;
• Preventing fraud and unauthorized activities;
• Enforcing our policies and agreements.

When personal information is no longer reasonably required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business record-keeping requirements.

Publicly submitted reviews or other content may remain visible on our website unless removed by GRIDMODE or upon a valid request where applicable.

10. Data Security

GRIDMODE takes reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no website, online service, or electronic transmission method can be guaranteed to be completely secure.

While we take reasonable precautions to protect your information, we cannot guarantee the absolute security of information transmitted to or stored through our website.

11. Your Privacy Rights

Subject to applicable Bangladesh law, you may have the following rights regarding your personal information:

• The right to request access to personal information we hold about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of personal information where legally permissible;
• The right to ask questions about how your personal information is collected and used;
• The right to raise concerns regarding the handling of your personal information.

Certain information may need to be retained where required by law, for legitimate business purposes, or to resolve disputes and maintain transaction records.

To submit a privacy-related request, please contact GRIDMODE through our official communication channel. We may require information such as your name, phone number, and order ID to verify your identity and locate the relevant records.

We will review valid requests and respond within a reasonable period, subject to applicable law and necessary verification.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action where necessary.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the applicable laws of the People’s Republic of Bangladesh.

Any dispute arising out of or relating to this Privacy Policy or GRIDMODE’s handling of personal information shall be subject to the jurisdiction of the competent courts of Bangladesh, subject to applicable law.

14. Changes to This Privacy Policy

GRIDMODE may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

When material changes are made, we will update the “Last Updated” date at the top of this Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how GRIDMODE collects, uses, and protects personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or GRIDMODE’s data handling practices, please contact us through our official communication channels.

Website: www.gridmodebd.com

Brand: GRIDMODE