1. Scope and Applicability

This Return & Exchange Policy (“Policy”) governs all requests for product returns and exchanges submitted to GRIDMODE (“we”, “us”, or “our”) in connection with purchases made through www.gridmodebd.com.

By placing an order with GRIDMODE, you acknowledge and agree to the terms of this Policy. All return and exchange requests will be reviewed and processed in accordance with the conditions set out below.

2. Exchange Policy

A customer may request an exchange only under the following circumstances:

• Wrong Size: The product received is a different size from the size confirmed in the order.
• Damaged or Defective Product: The product is received in a visibly damaged or defective condition that existed before or at the time of delivery and was not caused by the customer.

All exchange requests must be submitted within three (3) calendar days of the delivery date. Requests submitted after this period will generally not be accepted.

To qualify for an exchange, the product must be:

• Unworn;
• Unwashed;
• Unaltered or unmodified;
• In its original and clean condition;
• Returned with all original tags and packaging intact.

Any product that has been worn, washed, altered, modified, used, or damaged after delivery will not be eligible for exchange.

GRIDMODE reserves the right to inspect the returned product before approving an exchange. If the product does not meet the conditions stated in this Policy, the exchange request may be refused.

Replacement Product Availability

If the requested replacement product or size is unavailable in stock at the time of exchange approval, the customer may:

• Choose another available product of suitable value; or
• Receive a refund where an appropriate replacement cannot be provided.

3. Return Policy

A customer may request a return only under the following circumstances:

• Wrong Product: A product different from the one confirmed in the order was delivered.
• Wrong Color or Variant: A different color or variant from the one confirmed in the order was delivered.
• Damaged or Defective Product: The product was received damaged or defective, and the issue existed before or at the time of delivery.

All return requests must be submitted within three (3) calendar days of the delivery date.

Returns Not Accepted

Returns will not be accepted for the following reasons:

• Change of mind, personal preference, or dissatisfaction unrelated to a defect or error by GRIDMODE;
• Products that have been worn, washed, used, altered, or modified;
• Products that are returned without their original tags or packaging;
• Damage caused by the customer after delivery;
• Products returned without prior approval from GRIDMODE;
• Requests submitted after the three-day return period;
• Customized products;
• Clearance products;
• Products that have been opened and used before being returned.

GRIDMODE will not be responsible for returns sent without prior authorization.

4. Return Shipping Costs

If a return is required due to a verified error by GRIDMODE, such as delivery of the wrong product, wrong color/variant, or a verified pre-existing defect or damage, GRIDMODE will bear the applicable return shipping cost.

In all other cases where a return is approved, the customer will be responsible for the return shipping cost.

5. Refund Policy

Where a refund is applicable, GRIDMODE will process the refund within three (3) business days after the refund has been approved and the necessary return conditions have been completed.

Refunds may be processed through:

• bKash
• Nagad
• Bank Transfer

The final refund amount and any applicable delivery or return charges will be determined according to the circumstances of the return and the terms of this Policy.

6. Delivery Charges

GRIDMODE delivers throughout Bangladesh.

Our current delivery charges are:

• Inside Dhaka: BDT 80
• Outside Dhaka: BDT 130

The applicable delivery charge must be paid in advance at the time of placing the order.

Delivery charges are separate from the product price. Whether a delivery charge is refundable in a return or exchange case will depend on the reason for the return and the applicable terms of this Policy.

7. How to Submit a Return or Exchange Request

All return and exchange requests must be submitted exclusively through the official GRIDMODE Facebook Page Inbox.

When submitting a request, the customer must provide at least:

1. Full name used when placing the order;
2. Phone number used for the order;
3. Order ID or order confirmation details;
4. Clear photographs of the product showing the alleged defect, damage, wrong size, wrong product, color, or variant;
5. A brief description of the issue.

GRIDMODE may request additional photographs, videos, or other information where necessary to verify the claim.

Failure to provide the requested information within a reasonable period may result in the closure of the return or exchange request.

8. Product Inspection and Approval

GRIDMODE reserves the right to verify and inspect any product before approving a return or exchange.

The eligibility of a request may be determined based on the submitted photographs, videos, product condition, order information, and physical inspection where applicable.

If a returned product does not meet the requirements of this Policy, GRIDMODE may reject the return or exchange request.

Approval of any individual return or exchange request does not create a precedent or guarantee approval of future requests.

9. Customized and Clearance Products

Customized products and clearance products are not eligible for return or exchange.

However, this exclusion does not affect any remedy that may be required under applicable law in cases such as delivery of a materially incorrect product or other legally protected consumer rights.

10. Three-Day Request Period

Customers are required to carefully inspect their products immediately upon delivery.

Any return or exchange request must be submitted within three (3) calendar days from the date of delivery through the official GRIDMODE Facebook Page Inbox.

Requests submitted after this period may not be accepted.

11. Policy Amendments

GRIDMODE reserves the right to modify, update, or amend this Return & Exchange Policy at any time.

The version of this Policy applicable at the time the order was placed will generally govern the return or exchange of that order, subject to applicable law.

12. Contact

For any questions or to submit a return or exchange request, please contact GRIDMODE through our official Facebook Page Inbox.

Website: www.gridmodebd.com

Brand: GRIDMODE