Frequently Asked Questions
Last Update: September 20, 2026
Please check our Size Chart before placing your order and compare the
measurements with your own. Since our products generally follow a relaxed fit,
we recommend choosing your size based on the measurements provided in the
Size Chart.
Eligible products can be returned or exchanged within 3 days of delivery. Size-related issues and manufacturing defects are eligible for exchange. Customized, clearance, and opened or used products are not eligible for return or exchange. For exchanges, the customer is responsible for the delivery charge. If the replacement item is unavailable, you may choose another product or receive a refund.
Delivery inside Dhaka usually takes 1–2 working days, while delivery outside Dhaka generally takes 3–5 working days.
The delivery charge is BDT 80 inside Dhaka and BDT 130 outside Dhaka. The delivery charge must be paid in advance.
Yes. We offer Cash on Delivery after the applicable delivery charge has been paid in advance.
We currently accept bKash and Cash On Delivery.
Yes. You can place an order through our guest checkout without creating an account.
Yes. You can request order cancellation even after your order has been confirmed. Please contact us as soon as possible to process the cancellation.
Once your order is shipped, you will receive a tracking number that you can use to track your delivery.
We use different fabrics depending on the product. Our collection includes 100% cotton products as well as products made from other selected fabrics. The material information is provided with the respective product whenever applicable.
Yes. Most of our products follow a relaxed-fit style. Please refer to the Size Chart for exact measurements before ordering.
There may be a slight difference between the product shown in photographs and the actual product. Lighting, photography, and individual screen settings can affect how colors appear. We always aim to represent our products as accurately as possible.
For better durability, wash your garments with cold water. Avoid ironing directly over printed areas to help protect the print and maintain its quality.Accordion Content
If you receive a product with a manufacturing defect, please contact us and provide clear photos and/or videos showing the issue. Our team will review the proof and assist you according to our Return & Exchange Policy.
Yes, size exchanges are available for eligible products within the applicable exchange period. The customer is responsible for the delivery charge for the exchange.
Approved refunds are processed within 3 working days, according to our Refund Policy. Refunds are issued through the available payment methods such as bKash.
Our products are released as limited editions, and we generally do not restock the same design once it sells out. We recommend purchasing your preferred design and size while it is available.
No. GRIDMODE currently does not offer customized products.
Currently, we deliver only within Bangladesh, including both Dhaka and outside Dhaka. International shipping is not available at the moment, although we plan to introduce international delivery in the future.
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You can contact us through our Facebook Page, Instagram, phone, or WhatsApp. Our team will be happy to assist you with your questions, orders, and other inquiries.